Lesson & cancellation policy

1. How lessons work

All lessons are one-on-one and online, on Google Meet. The minimum age is 6, and a parent or guardian should stay nearby for younger learners.

The length of each lesson is agreed with you when you book. Lessons start and end on time, and time lost to a late arrival is not added at the end.

2. Trial lesson

The trial lesson is free. It is a relaxed 30-minute coffee chat to meet your teacher and see how lessons feel, with no obligation to continue.

3. Booking and payment

Lessons are arranged by agreement after your call back. Payment terms: [PAYMENT TERMS, e.g. IN ADVANCE, PER LESSON OR PER MONTH, AND ACCEPTED PAYMENT METHODS].

4. Rescheduling

You can move a lesson free of charge if you tell us at least [NOTICE PERIOD, e.g. 24 HOURS] before it starts. Message us on WhatsApp or by email. We will offer another time within [RESCHEDULING WINDOW, e.g. 14 DAYS].

5. Cancellations and no-shows

Lessons cancelled with less than [NOTICE PERIOD] notice, and no-shows, are [CHARGED IN FULL / CHARGED AT X% / DEDUCTED FROM A PACKAGE]. If you are more than [LATE LIMIT, e.g. 15 MINUTES] late without telling us, we will treat the lesson as a no-show.

6. If the teacher has to cancel

If we cancel a lesson, we will tell you as early as we can and offer a replacement lesson at no cost, or [A REFUND / CREDIT] if you prefer.

7. Illness, power cuts and connection problems

[TERMS FOR ILLNESS, LOAD SHEDDING AND INTERNET FAILURE, e.g. LESSON MOVED FREE OF CHARGE IF EITHER SIDE CANNOT CONNECT].

8. Stopping lessons

You can stop at any time. Please give [NOTICE TO END, e.g. ONE WEEK] notice. Unused prepaid lessons are [REFUNDED / VALID FOR X MONTHS].

9. Questions

Email hello@mendeseducation.co.za or message us on WhatsApp.